Processing Recreation Requests Phone/In Person

Processing Steps

1. Collect information from customers and add to Mazevo as a Request event status.
2. Union Recreation Area Leads will approve or deny requests based on staffing.
3. If staffing is approved, a Pending Agreement is sent to the customer.
4. Once the customer fills out and submits form agreeing to terms and conditions, a Confirmed confirmation is sent to the customer along with a Clover invoice.

Questions to ask:

• Customer Name
• Customer Email
• Customer Phone
• Customer Organization
  • Is this organization tax-exempt?
• Expected Attendance
  • (House Rental required for parties of 40 or more.)
  • (The bowling alley holds 80 people max, for larger parties they must reserve pool tables/gaming consoles to spread out people.)
  • (Rentals with all 10 lanes, 8 pool tables, & gaming consoles can hold 300 people max)
• Event Date
• Event Details
  • Name of Event
  • Are they looking for a house rental or lane rental?
  • Will they have food?
    • Snacks, candy, (items similar to what we sell at the Recreation Desk), and Birthday cake for birthday parties are allowed.
    • All catering must go through Crimson Catering (Chartwells) except pizza after 6 pm on weekdays and all day on the weekends.)
    • Can request a Catering Exemption through an online form.
  • If they are using the alley will they need wheelchair access? (Only lanes 9 & 10 have wheelchair access.)

Things to remember:

All reservation requests will need staffing approval from Union Recreation Area Leads. This can take up to two business days to process.

RESERVATION OPTIONS

House Rental
A house rental includes all ten bowling lanes and bowling shoes for all guests.

• To coordinate staffing, requests for house rentals must be made 3 weeks in advance.
  • (If a customer requests a house rental less than 3 weeks away message the "Union Recreation" group in teams. We must get approval from Union Recreation Area Leads first before overriding the 3-week rule.)
• We recommend a house rental for parties of 30 or more and require house rentals for parties of 40 or more.

Open – 5:00 pm: $165/hour*
5:00 pm – Close: $255/hour*

Lane Rentals
A lane rental includes reserved bowling lanes and bowling shoes for all guests.

• To coordinate staffing lane rentals must be made one week in advance.
  • (If a customer requests a lane rental less than 1 week away message the "Union Recreation" group in teams. We must get approval from Union Recreation Area Leads first before overriding the 1-week rule.)
• We recommend no more than 5-6 people per lane to play a full game in one hour.
• The maximum amount of lanes you can rent at a time is 1-5. If you would like more than five, we require a house rental.
• We recommend a house rental for parties of 30 or more and require house rentals for parties of 40 or more.

Open – 5:00 pm: $16.50/hour/lane*
5:00 pm – Close: $25.50/hour/lane*

RESERVATION ADD-ONS

Bowling Alley Projector: $25/House Rental*
The bowling alley projector can be added to a house rental but not lane rentals. Union Recreation has a drop-down projection screen that can play live TV channels or a laptop that can connect via HDMI.

Billards Table Rentals: $7.50/table/hour*
A billiards table rental can be added to a house or lane rental. They include one table, a rack of billiards balls, and billiards cues for all guests.
We recommend no more than 4-6 people per table.

Video Game Room: $20.00/hour*
Union Recreation has two Xbox and two Playstation consoles with access to downloadable games and controllers. Each console can support 1-4 players, depending on the game.

*Pricing includes tax and will be tax-exempt for campus departments.

Other Bowling Alley Details

• Bowling alley shoe sizes
  • 4-18 in men's
  • 5.5 -12.5 in women's
  • Toddler 9 - kids 3.5 in kids shoes
• Bowling Ball Weights
  • 6lb for kids or elderly only
  • 8-16lb for others
• We have three bowling ball ramps. (Typically used by kids and elderly)
• Walk-in Bowling Pricing
  • With U of U ID – $3.25/game
  • Without U of U ID – $4.00/game
  • Shoe Rental — $2.75/pair
  • U of U ID Special (Monday – Thursday, Noon – 5:00 pm)* — $1.50 Games (w/shoes)
• Walk-in Billiards Pricing
  • $2.50 an hour per person (Max $7.50 an hour per table).
  • $1.25 for games less than 30 minutes.

In Mazevo

1) Put in the information collected from phone call or customer visit.

2) Select the status as "Request" to let Union Recreation Area Leads approve staffing.

3) Select Room Setup for food. (If the customer is unsure, select Details Pending and note that the customer is deciding about food in the notes section.)

4) Add Recreation Add-Ons in the Resources tab. (If resources are overbooked, check what else is in the Union Recreation building at the same time. There might be a group who booked the billiards tables.)

5) Wait until Union Recreation Area Leads have approved staffing. (Could take up to two business days.)

6) After receiving the Recreation Area Leads have confirmed staffing, change the event status to "Confirmed" and send the customer a Union Recreation confirmation and a Clover invoice. When the customer receives the Clover Invoice, they will agree to the terms and conditions before paying

7) If a customer wants to pay via Chartfield, do not send a Clover Invoice.

Instead, give the customer the following link so they can pay via chartfield: www.union.utah.edu/campuspay.

Then message the Recreation Reservations group chat and let the Union Recreation Area Leads know the event type, date, time, and event number (Lane Rental, 1/24, 1-2pm, #Y6547) so they can add the order into Clover and mark it as paid via chartfield on the Clover register.