Reconnect Comcast Remote Controls

To pair new Xfinity remotes to the TV box, the box should be connected to the TV

Follow the Instructions Below:

XR15 Remote:

XR11 Remote:

Remote Set-Up & Pairing

https://www.xfinity.com/support/articles/remote-program-the-xr2-or-xr5-to-aim-anywhere?view=app#:~:text=Press%20and%20hold%20the%20xfinity,paired%20with%20the%20TV%20Box.

FOR XR15 REMOTE:

1. Make sure the TV and TV box are turned on, and that the TV is on the correct source.
2. Hold down the “xfinity” and “info” buttons until the indicator light on the remote changes from red to green.
3. Enter the 3-digit code that appears on the TV using the remote. The remote light should flash green.

FOR XR11 REMOTE:

1. Make sure the TV and TV box are turned on, and that the TV is on the correct source.
2. Hold down the “Setup” button until the indicator light on the remote turns from red to green.
3. Press the “xfinity” button while pointing at the front of the settop box. The indicator light on the remote should turn green. If it doesn’t, keep pressing the “xfinity” button until it does.
4. Enter the 3-digit code that appears on the TV using the remote.

RESETTING YOUR REMOTE

For XR15 remote: 

1. Hold down the “A” and “D” buttons for a few seconds until the indicator light on the remote turns green.
2. Press 9-8-1 on the remote.
3. If the reset was successful, the indicator light on the remote will blink blue three times.

To reconnect your remote:

1. Make sure the TV and TV box are turned on, and that the TV is on the correct source.
2. Hold down the “xfinity” and “info” buttons until the indicator light on the remote changes from red to green.
3. Enter the 3-digit code that appears on the TV using the remote.

For XR11 Remote:

1. Hold down the “Setup” button until the remote light turns green.
2. Push 9-8-1 on the remote. The status light should blink twice to signify that the remote was reset.

To reconnect your remote:

1. Make sure the TV and TV box are turned on, and that the TV is on the correct source.
2. Hold down the “Setup” button until the indicator light on the remote turns from red to green.
3. Press the “xfinity” button while pointing the remote at the front of the settop box. The indicator light on the remote should turn green. If it doesn’t, keep pressing the “xfinity” button until it does.
4. Enter the 3-digit code that appears on the TV using the remote.

Xfinity Set Top Boxes Network Connection Troubleshooting

This document is a guideline for troubleshooting the Xfinity Set Top Box (box) if it’s not loading past the “Welcome Connecting to your entertainment” loading screen or if it is not connecting to the internet, and it was connected wirelessly.

Method 1: Power-cycling:

1. Unplug the Xfinity set top box from its power source. Wait 5-15 seconds, plug it back it. Let the box start up again.

If power cycling did not fix the issue:

Method 2: Reset the box’s network settings:

1. Press the button located on the bottom of the box (the button is indicated by two arrows pointing at each other. It should be above the box’s details/MAC and serial label).
2. A message will pop up, asking if you want to reset the network settings. Select ‘Confirm’ using the remote or by pressing the button on the bottom of the box again.
3. The screen will then prompt you to reset the Wifi modem/router. Instead, power cycle the box.
   • Wait 5-10 seconds before plugging the power source back in.
4. Once the box starts up again, it should display a screen prompting you to connect to a network.
5. From there, you can reconnect the box to Ulink.

However, if resetting the box’s wifi settings does not prompt you to connect to a new network and returns to the “Welcome Connecting to your entertainment” screen:

Method 3: Wait for the box to time out

1. After 10-15 minutes of loading on the “Welcome Connecting to your entertainment” screen, the box will fail to reconnect to the wireless network (Ulink).
   • It will show a Network issue screen, prompting you to connect the box to a new wireless network
2. From there, you should be able to reconnect the box to Ulink.

If none of these methods work, or if you have questions, comments, or concerns, please contact UTV or Campus IT Help desk (at 801-581-4000 or [e-mail])