Resume Sample

Student Name

(801) 000-000 | [e-mail] | Salt Lake City, UT

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EDUCATION

B.A. Recreational Therapy, Minor in Psychology                                                                  August  2022

The University of Utah, College of Health

RELEVANT EXPERIENCE

Union Area Lead | A. Ray Olpin Union                                                                         January 2019-May 2022

University of Utah        

• Managed and co-supervised the daily operations of the service desk, overseeing a team of 10+ students.
• Scheduled staff shifts for three information desks, ensuring appropriate coverage during peak times and special events.
• Planned, coordinated, and facilitated 3 Student Staff training days with over 70 student employees attending, from food to educational sessions and community-building activities.
• Collaborated with Student Union leadership to improve _______ operations and workflow
• Planned, presented, and implemented a proposal to improve workplace culture to Student Union leadership and staff, which enhanced team engagement and a more positive work environment.
• Manage day-to-day operations of the 150,000-square-foot A. Ray Olpin Union building and 225,000-square-foot Gardner Commons ensure a safe and welcoming environment for all visitors.
• Conduct bi-weekly 1:1s, quarterly coaching conversations, and annual performance reviews.

Campus Information Specialist | A. Ray Olpin Student Union                          July 2018-January 2019 

University of Utah   

• Provided information, guidance, and directions to students, staff, faculty, and the public, enhancing customer service skills.
• Oversaw inventory control for the building and surrounding grounds; regularly monitored wheelchairs, handcarts, and keys for secure offices in the building
• Effectively resolved minor conflicts and disputes among users, promoting a positive and inclusive atmosphere. Escalated any complex issues to the appropriate campus authorities.

Union Recreation | A. Ray Olpin Union                                                                         August 2018-May 2021

University of Utah        

• Proactively identified and addressed issues with recreational equipment, including bowling lanes, balls, and related machinery.
• Provided exceptional customer service to students and campus visitors by assisting with inquiries, facility access, and information.
• Ensured smooth event operations by providing on-site support and addressing participant inquiries.

Union Fellow | A. Ray Olpin Union                                                                                August 2018-May 2021

University of Utah        

• Provided information, guidance, and directions to students, staff, faculty, and the public, enhancing customer service skills.
• Facilitated student engagement initiatives such as scholarship celebration and student leader training day, fostering a sense of community and involvement.
• Collaborated alongside Union Full-time staff to support in daily operations to maintain the building open and functional.

Building Manager | A. Ray Olpin Union                                                                August 2018-May 2021

University of Utah        

• Oversaw building for potential threats such as theft to promote student safety during large events like Crimson Nights which over 5,000 students attend.
• Managed day-to-day operations of the student union building, ensuring a safe and welcoming environment for all visitors.
• Managed key inventory and room access, securing restricted areas and ensuring appropriate use of campus resources.
• Provided exceptional customer service, assisting students, faculty, and visitors with inquiries, troubleshooting issues, and resolving conflicts professionally.
• Served as a mediator between students, staff, and guests to resolve disputes and maintain a welcoming environment.
• Maintained detailed logs of security concerns, equipment malfunctions, and customer service interactions for future reference and policy improvements.
• Conducted routine inspections and enforced safety protocols, ensuring compliance with university policies and Union procedures.

EXTRACURRICULAR EXPERIENCE

Freshman Ambassador | Union Programming Council                                    October 2018-May 2019

University of Utah       

• Led, organized, and carried out Crimson Nights, a large-scale event for student programming with over 5,000 attendees.
• Promoted student participation on campus via tabling and social networking events
• Helped students feel welcomed at the University of Utah through one-on-one interactions at events

AWARDS & CERTIFICATIONS

• A. Ray Olpin Union Employee of the Year (Enter Year)

PRESENTATIONS AND PANELS

Last name, First Name Initial., (Year) Title of Presentation or Panel italicized. Organization you presented at.

Examples:

Leon, D., Perkins, J. (2022) Recreation within Marginalized Communities, Huntsman Mental Health Institute ET Continuing Education. 

Leon, D., (2022) The Struggles of an Undocumented Student Navigating Higher Ed, Day of Collective Action, University of Utah.

Leon, D., Mehta, I. (2022) Why we stayed: Student panel for student leaders and employees pre, during, and post-pandemic. ACUI Region IV. 

Cairo, D., Caradonna, C., Leon, D., Miranda, M. (2022) Decoding the X. Reframing the conversation, University of Utah.

Leon, D., (2024) “In Order to Form a More Perfect Union”: Centering Undocumented Students In Student Union Design and Operations. ACUI Region IV Regional Conference. 

Link for resume templates for various colleges:

Link for resume templates for various colleges:

Link to see a live version of this document (formatted on docs): https://docs.google.com/document/d/12H_0l0MbFsmMkwEQpw9bA45ymL8l4idcYvbuSzy66bI/edit?usp=sharing